Web Policies

Privacy Policy

The privacy of information you share with us is taken very seriously. Please refer to this page for information regarding how we use your personal information.

Any private information entered on the website (including name, address, email address, credit card information, and other personal data) will not be shared or sold with third parties without your expressed written consent. We will, however, cooperate fully should a situation arise where we are required by law to provide any customer information.

Our web server automatically collects and stores information about you when visiting pages on our site, including your computer's IP address. The IP address allows our server to communicate with your computer while you navigate our web page. Any information collected through your IP address does not contain any personally identifiable data. Cookies are also used on our site to keep track of your shopping cart and any other site preferences.

When registering as a member on our site, your email will be added to our contact list, where you will receive occasional updates and special opportunities. Placing an order as a guest also requires an email address; however, you will only be contacted with emails regarding that specific order.

If you have any questions about our privacy statement, please call customer service at 413-644-0070, extension 0#.

Terms & Conditions

Your use of this website is governed by these terms and conditions, which are subject to change at any time. Your use of the website MichaelWainwright.com constitutes that you agree and accept these Terms & Conditions. If not, please exit the site.

Payment Process

Michael Wainwright, Inc. accepts all major credit cards, including American Express, Discover, MasterCard, and Visa. When placing an order on our site, you will be prompted to enter your credit card information. Your card will only be charged when your order is fully processed and ready to ship.

Shipping/Tracking

We work to have your order delivered as quickly and efficiently as possible. All online orders have a processing period of 24-48 hours for in-stock merchandise. In-stock items will ship immediately. Your credit card will only be charged for items shipped at that time, and shipping fees will not be charged after first shipment (if items have been backordered) . Backordered items will be reflected on your invoice as pending, and will ship when they become available.

When your order ships we will email you a copy of your invoice, which will also be included as a packing slip with your order. The invoice will include a tracking number for your order that can be used to track your shipment at http://www.ups.com/tracking/tracking.html.

Orders must be placed weekdays before 1:00 PM/EST if requesting overnight delivery. Weekend and holiday delivery is not available. If you place an order on a weekend or holiday, it will be processed and shipped the next business day. We do not ship to P.O. Boxes.

Customer Service

If there are any questions or concerns regarding your order or any of the information published on this site, please contact customer service at 413-644-0070, extension 0# from 9:00 AM to 5:00PM/EST Monday through Friday.

Return/Exchange Policy

If any of your Michael Wainwright pieces do not entirely meet your satisfaction, we will exchange or refund your purchase, aside from delivery charges and any discounts applied, within 30 days from the date of delivery. Any exchanged or returned items must be unused, undamaged, and in their original packing.

If you receive your order and goods are damaged upon arrival, please contact customer service immediately at 413-644-0070, extension 0#.

To return an item(s), please email info@michaelwainwright.com . Your request will be processed, and a Return Materials Authorization (RMA) number will be sent to you via email.

Once you receive the RMA:

  • Pack all items securely in a sturdy, shippable carton
  • Enclose the RMA form in the carton
  • Write the RMA number on the outside of the carton next to the Michael Wainwright return address
  • Send your package via a prepaid, insured, and traceable method to ensure safe and documented delivery.
  • Returns or exchanges sent without an RMA number will be accepted as returned goods and will not be credited.

Return Address:

  • Michael Wainwright, Inc.
  • Attn: Returns Department
  • 420 Stockbridge Road, Suite #3
  • Great Barrington, MA 01230

Cancellations

Unfortunately, because we process online orders as soon as possible, we cannot allow order cancellations. Please make sure to review your order thoroughly, and make any necessary changes before proceeding with the checkout process.


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